Frequently asked questions
How it works
Not at all. With Breeze, monthly payments can count towards ownership and you'll never pay more than retail for items you choose to own.
1. Pick your plan and choose your items and proceed to checkout.
2. Check your confirmation email and follow the link to complete your order.
3. Our team will contact you to schedule your delivery date.
Orders have a monthly minimum of $99 per month, excluding monthly account fees.
At the end of your term, you have the option to:
(1) Continue paying on a month-to-month plan
(2) Swap or return your current items
(3) Buy your current items - we'll apply your monthly furniture payments towards your purchase
You can swap or return your items at any time after 3 months on our Short-Term Plan and 12 months on our Long-Term Plan, from the date of your delivery.
Yes. All monthly payments count towards ownership and you can buy-out any of your items for the retail price minus any monthly payments you've made on it.
If you're moving within our service area while on a Breeze plan, you're welcome to move your items yourself, or we can organise moving all your Breeze items for a fixed $199 move fee regardless of how many items you have.
Our shortest plan is our Short-Term plan with a minimum term of 3 months. We can pick up items early, however charges will continue for our minimum term of 3 months. This is a common option for customers looking to style their properties due to our competitive pricing.
The health and safety of our customers, employees and partners is our top priority.
Our delivery team will maintain physical distancing, good hygine and other critical steps throughout the delivery process.
We are also offering a contactless delivery option. If you would prefer this, simply let our delivery team know when organising your delivery date.
Breeze is currently available in Melbourne & Sydney metro.
Our team will handle all the heavy lifting with assembly, placement in the room of your choice and packaging removal included on all orders. All your furniture will arrive on the same day, no matter how many items you need.
We typically deliver items between 5 to 10 business days.
Yes, you will need to be home for your delivery.
Dimensions of all our products can be found on the individual product pages. Our team are experts in manoeuvring large and heavy items to fit through almost any entryway or stairway, but we encourage you to measure your own entryway and passage to your room of choise and let us know if you are concerned about a tight fit. If we arrive with an item that cannot fit into your home safely, there will be a restocking fee of 20% of the item's retail price.
We want you to love your home, so if something isn't quite right when you see it in your space, just let our delivery team know during your delivery and they'll take it away with them at no charge to you. Please note that we do not offer refunds for the first month's payment on items that are returned.
We work with a select list of premium suppliers to bring you a curated range of high quality and stylish furniture. Our partners include brands you already know and love such as Eva, as well as interior designer favourites La Forma and Tallira.
Most of our items are brand new, while some have been gently used. Every Breeze item is cleaned and quality checked before it arrives in your home.
No, the payment on one item does not roll over to another item.
We ask that you care for your Breeze items like you would any other furniture. For items you decide to swap or return, some wear and tear is expected and you will not be penalized for it. For more significant damage, we assess it on a case-by-case basis.
If you prefer absolute peace of mind, CareCover offers Accident Protection Coverage from as little as $5/month. You'll find more about them here.
You'll also always have the option to buyout your items for the retail price less what you've already paid in monthly installments, so it'll never cost you more than buying upfront.
1. Make your first payment when you checkout online.
2. Pick your monthly payment day after your order is confirmed.
3. Once your delivery arrives, the clock starts on your term.
4. Your 2nd payment is due on your nominated day of the month after delivery.
5. Charges continue monthly.
The account fee is a monthly fee charged by our payments partner for your initial account setup, ongoing account keeping and payment processing. This fee is charged from your 2nd payment onwards and does not count towards furniture items.
To ensure our customers do not experience financial hardship as a result of their subscription, there is a soft credit check that does not affect your credit score. These typically occur when a person or company checks your credit as part of a verification process, for example, when a credit card issuer wants to see if you qualify for certain credit card offers.