Frequently asked questions
Yes, we are currently offering our standard delivery & assembly service, as well as the option for a contactless delivery. Simply place a request in the “Special Order Notes” section at checkout if you would like a contactless delivery.
If you elect for a contactless delivery, our team will place your items at the entry way of your home and will not enter your premises. We will give you a call when we arrive and let you know when we’ve delivered your furniture. At the time of delivery, you will be sent an email with a link to sign to confirm receipt of your items.
Most of us spend more time in our homes than anywhere else. We believe you shouldn't have to wait until the day you finally settle in a permenant home to create a space you feel good in.
Yes, all of our products are available for contactless delivery. Most items will come fully assembled, however there are some items which may require minor assembly such as screwing on legs to tabletops. This is to ensure that our furniture is able to fit into lifts and through entryways during delivery.
Yes, you will be required to be home to receive your delivery.
In these unprecedented times, the safety of our team and customers is a top priority for us. In addition to our contactless delivery option, a number of additional precautions have been put into place, which include:
• All of our furniture undergoes a thorough refurbishment process prior to delivery. This includes extensive disinfection of all hard surfaces and steam cleaning of all upholstery and soft fabric items at high temperatures
• Our delivery team are equipped with sanitizers, disinfecting wipes, gloves and face masks
• Our team has been instructed to stay home if they are feeling unwell, or have been exposed to anyone who has exhibited signs of sickness
Breeze is a furniture subscription service that offers a curated range of stylish furniture that you can have for as long as you like, for one monthly price. Simply pick your furniture and our team will have it delivered & assembled in your home in under a week. At the end of your subscription, you’ll have the option to buy, swap or return your items. For items you choose to buy, we apply your monthly furniture payments on those pieces towards your purchase, so you never pay more than the retail price.
Yes, we do! Please reach out to our Business Team at firstname.lastname@example.org to learn more.
Breeze subscriptions have a minimum of $99 per month and a 3 month term. If you need your items for less than 3 months, you may return them early, however, we will still need to process payment for at least 3 months.
Our Annual subscription option offers free delivery & assembly and heavily discounted monthly furniture prices for a 12 month subscription. Over a year, you'll pay ~50% of the retail price, with the flexibility to decide at the end of your subscription to buy, swap or return your items. It's the perfect option if you have a 1-year lease or move every few years.
If your circumstances change and you need to cancel your subscription earlier than expected, simply contact us and we will recalculate your subscription at the Month-to-Month rate.
For example, if you choose our Annual option and decide you need to end it after 6 months, we'll recalculate your subscription at the Month-to-Month rate for 6 months. That means you'll just owe any difference between what you've already paid and what you would have paid over 6 months at Month-to-Month rate.
Absolutely, just contact us at any time if you’d like to make a purchase. You’ll have the option to buy any of your items at their retail price, minus any monthly payments you’ve made on those items. You’ll find the retail price of each item directly on the product page.
In addition, if you'd like to purchase any items upfront instead of subscribe, simply contact us.
At the end of your subscription, you'll have the option to:
1. Renew your plan - if you're staying in the same place
2. Swap your furniture - if you're moving or would like to refresh your space
3. Buy your furniture - if you're ready to commit to ownership
4. Return your furniture - if your life and needs change
You’re welcome to move your Breeze furniture yourself (as long as you’re staying within our service areas), or our team can move your Breeze furniture for $199. We just ask for at least 7 days notice if you would like us to help with your move.
If we are moving your furniture, you may swap, add, or remove items. Any furniture change will happen on the same day as your move and come with a $99 fee.
We've just expanded to Sydney! Breeze is now available in most of Melbourne & Sydney metro.
Our team will handle all the heavy lifting with assembly and packaging removal included on all orders. All your furniture will arrive on the same day, no matter how many items you need.
If you live outside of Melbourne, sign up to our newsletter and we’ll keep you informed as we expand!
We typically deliver items within 4-7 business days.
Our service is white glove – we’ll take care of delivering the items in the rooms of your choice, assembly, and the removal of packaging. We just ask that you have the lifts booked with your building manager and the space ready for our team.
Dimensions of all our products can be found on the individual product pages. Our team are experts in manoeuvring large and heavy items to fit through almost any entryway or stairway, but we encourage you to measure your own entryway and passage to your room of choise and let us know if you are concerned about a tight fit. If we arrive with an item that cannot fit into your home safely, there will be a restocking fee of $59 per item.
We want you to love your home, so if you don't love any of your pieces when you see them in person, just let us know within 3 days (immediately following your delivery). You'll have the option to swap it for another item for free, or send it back to us. For hygiene reasons, mattresses may not be returned.
We work with a select list of premium suppliers to bring you a curated range of high quality and stylish furniture. Our partners include brands that are typically only available through interior designers such as LaForma and Tallira.
Some of our items are brand new, while some have been gently used. Every Breeze item is cleaned and quality checked before arriving in your home.
No, the payment on one item does not roll over to another item.
Just treat the furniture like it's your own. Eat on it, sleep on it and let your furry friends on it. We appreciate you respecting it (just like you would if you owned it), but don't stress about normal wear and tear. All orders also come with free damage insurance which covers up to $100 for any repair fees, should they be required.
Don't stress about it, we know life happens! Most of our upholstered items are commercial grade and we can typically get most stains out when we receive them back at the end of your subscription. All orders also come with free damage insurance which covers up to $100 for any repairs or replacement fees in the event of more extensive stains or damages.
We take one month of your subscription as a security deposit. It's just like renting a place!
You will be charged your one month security deposit at checkout. Once your order is confirmed, you will be charged your first month's subscription fee.
Your subscription starts on the day of delivery and your subsequent subscription fee will be charged on a recurring monthly basis on the same day of the month as your delivery date. This ensures you are only paying for furniture from the time it arrives in your home.