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Frequently asked questions

General

Not at all. With Breeze, you can apply your monthly payments towards buying out your items, never paying more than retail to keep the pieces you love.

Not quite. With Breeze, you have the flexibility to swap or return your items if you move or your needs change.

Breeze is available in Melbourne and Sydney.

Yes we do. Simply contact us at hello@breezefurniture.com.au to learn more.

How it works

1. Select furniture you love and proceed to checkout

2. Check your emails for a confirmation and follow the link to complete your order

3. Once your order is confirmed, our team will contact you to schedule your delivery date

Our shortest option is our 3 month option. We can pick up items early, however, we will still need to process payment for the minimum term.

Orders have a monthly furniture minimum of $99 per month.

At the end of your term, you have the option to:

1. Continue paying month-to-month at the same monthly price

2. Swap or return your items

3. Buy-out your items - we'll apply your monthly furniture payments towards your purchase

Yes. All monthly payments can count towards ownership and you can buy-out any of your items for the retail price minus any monthly payments you've made on it.

No, payments on one item won’t roll over onto another item.

If you're moving within the same city while on a Breeze subscription, we can help with moving all your Breeze items for a fixed $199 move fee regardless of how many items you have. You’re also welcome to move your items yourself.

We can pick up items early, however, we will still need to process payment for the minimum term.

Delivery

The health and safety of our customers, employees and partners is our top priority.

Our delivery team will maintain physical distancing, good hygine and other critical steps throughout the delivery process.

We are also offering a contactless delivery option. If you would prefer this, simply let our delivery team know when organising your delivery date.

Our full service delivery and assembly is free for 12 month plans and a flat fee of $99 for other plans.

We deliver within Sydney and Melbourne metro (~60km from the CBD).

We accept change requests within 24 hours of placing your order.

Our team will handle all the heavy lifting with assembly, placement in the room of your choice and packaging removal included on all orders.

Once your order is confirmed, our delivery partner will reach out within a few days with a number of delivery date options to choose from.

Orders are generally delivered within 10 business days, but please note that our delivery partners are currently experiencing some delays due to backlogs as a result of COVID-19.

Once your order is confirmed, our delivery partner will reach out within a few days with a few delivery date options to choose from.

We just ask that you have your service elevators booked if required and that you have your space ready for our team. Please note that a redelivery fee will be charged if we aren’t able to access your property, and our team are unable to dismantle or move your old furniture for safety reasons.

Dimensions of all our products can be found on the individual product pages. Our team are experts in manoeuvring large and heavy items to fit through almost any entryway or stairway, but we encourage you to measure your own entryway and passage to your room of choise and let us know if you are concerned about a tight fit. If we arrive with an item that cannot fit into your home safely, there will be a restocking fee of 20% of the item's retail price.

Furniture

We work with a select list of premium suppliers to bring you a curated range of high quality and stylish furniture. Our partners include brands you already know and love such as West Elm, Eva, as well as interior designer favourites La Forma and Tallira.

Items are a mixed of new and like-new. Every Breeze item is cleaned and quality checked before being delivered to your home.

We ask that you care for your Breeze items as if it were your own! We appreciate you respecting it (just like if you owned it), but don’t worry about normal wear and tear.

Don't stress, we know life happens. The upholstery on our items are commercial grade and made for living, and we offer free accidental damage insurance of up to $100 on all orders. For more significant damage, we assess it on a case-by-case basis and may have to charge a repair fee.

If you prefer absolute peace of mind, you may take out additional Accident Protection Coverage from CareCover here.

Absolutely! We want your entire family to enjoy your home, including your two and four legged friends.

Billing

At checkout, we’ll collect your first month’s subscription payment. After that, your monthly subscription fee will be charged on the same day of the month that your furniture is delivered, starting one month after your delivery date.

An initial account setup fee of $59.90 and monthly account keeping and payments processing fee of $6.45 is charged by our payments partner.

To ensure our customers do not experience financial hardship as a result of their order, our payments partner performs a credit check, similar to when a credit card issuer wants to see if you qualify for certain credit card offers.

No security deposit is required. However, in reviewing your eligibility, you may be required to make a larger first month’s payment to secure your order, with lower subsequent monthly payments afterwards. Factors impacting this include the total amount of your order and the information assessed in your application.

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